Any courses you have purchased will remain available for a period of 62 days from the time of purchase. We will send you several reminders in the lead up to the course expiry date. Extensions are allowed but may incur a processing fee.
Courses have an expiry period of approximately 2 months (62 days) and multiple reminders are sent prior to the course expiry. It is expected you should be able to complete the course within this timeframe. If there are extenuating circumstances where you cannot complete the course within the timeframe indicated, please email firstname.lastname@example.org. Extensions may incur a processing fee of $25.
A record of all your interaction with ASI is maintained in your ‘dashboard’ on the ASI website. Every member and registered guest can access their dashboard when logged into www.steel.org.au. eLearning interactions (course purchases, course notes and completion certificates) are all stored in your eLearning dashboard.
Course notes and any other documentation indicated as associated with the course will be available from your eLearning dashboard on the ASI website. If you are not able to access this, please contact email@example.com.
We provide an indication of course duration (exclusive of quiz time) as part of the course information, and that information is also included on the Completion Certificate that you can download from your eLearning dashboard. It is your responsibility to use this information in the appropriate manner to secure Continuing Professional Development (CPD) points according to the requirements of the particular profession or industry concerned.
Once you have completed a course, you will be able to access your completion certificate on your eLearning dashboard via the ASI website.
Please note, free courses applicable to both non-members and members do not receive a completion certificate. Only paid courses and member-only free courses are eligible for a completion certificate. If you have not received a completion certificate when you check your dashboard, please contact firstname.lastname@example.org.
Your login and password are individual and intended for your use only. eLearning courses are also registered for your personal use and the certificate will reflect the user’s name. Use by others is not permitted under our Terms & Conditions. If you have accidentally purchased a course intended for someone else and would like it to be transferred to another account, please contact email@example.com.
Company members must be linked to their company ASI account to access the member discount, please email us at firstname.lastname@example.org for more information about this.
Yes, office administrators, managers and HR can enrol employees on their behalf. When purchasing a course, please put the recipient’s email address in. Follow the prompts to payment and complete the purchase. Participants who are registered for the course will receive an email of their enrolment and how to register/login and access the course.
Courses are added regularly, with timing and course type influenced by demand and requests from our stakeholders. We frequently update our course list and notify members and registered guests on our emailing list when a new course has been created. So keep your eyes peeled for that email or newsletter or download the most current eLearning list here.
After you select a course (or courses) for purchase, you will be able to apply the discount coupon as part of the payment process in your ‘shopping cart’. Please note that only coupon codes validated for that course can be applied, otherwise, the apply button will appear to be deactivated as the code is not recognised.
If you have lost your password, there is a link on the login screen to reset your password.
If you have any questions about the eLearning site functionality, please contact us via email@example.com. We will attend to your enquiry as soon as possible, but please allow a turnaround time of 2-3 working days.
We always appreciate feedback (good and bad), so if you would like to comment on a specific course please fill in the course survey, make a suggestion about how we can improve our courses or suggest new topics that we can develop, please let us know at firstname.lastname@example.org.