FAQs (Frequently Asked Questions)

FAQs – Using the new ASI website

The ASI has upgraded its website and membership portal. The new website and portal aim to deliver enhancements to the self-management functionality for members.

The changes allow members to better access resources and event booking functions, and offer a site search function that will deliver instant, relevant results and an improved content environment in which to explore the activities of the ASI and its members.

With the introduction of the new system there are a number of steps that may be unfamiliar to some users. The purpose of these FAQs is to provide help based on the findings of other users.

How do I get a login and password?

If you are staff of an ASI corporate member, your login is your work email address. If you don’t know your password, please click ‘forgotten password’ and you’ll be sent a link to reset it.

Already on the system but not a member?

If you receive the following notification, it means you have previously interacted with the ASI website either as a member or by registering at an event or making a purchase from our shop: 

Hi! It looks like you are already on our system. Please use the "Forgotten password" link on the login area to reset your password if required.

If you do not know your login details, please follow the prompt and instructions to reset your password.

I have requested a password reset but I have not received the email​

Please check your Junk mail folder. If the password reset email is not there please call +61 2 8748 0180 or email membership@steel.org.au.

The company I work for has a corporate membership. How do I get access to member benefits?

If the company you work for has a corporate membership, you may be eligible to access the ASI’s member benefits. Please contact your company's Administrative or Primary Contact – they will be able to send you an invitation to register. If you do not know who these people are within your company, please call +61 2 8748 0180 or email membership@steel.org.au.

How do I know if my company is a Corporate Member?

You can search the company name in the ASI Industry Directory. All ASI corporate member companies are entitled to an entry in the Industry Directory,

How long does it take for my membership to activate?

Individual, Academic and Student membership applications usually take a few business days to process.

Corporate membership applications for the Fabricator, Professional and Associate membership types can take up to 10 business days to be processed. You will receive notification once the application has been approved. If you have not received this within 10 business days, please call 02 8748 0180 or email membership@steel.org.au. Manufacturer and (Service) Distribution Centre membership types take longer as they require Board approval.

Can I request an invoice to pay for my event?

Booking and paying online with a credit card is the best way to pay for an event.  It means you will go onto the event list immediately. If you are a corporate member, we are able to present you with an invoice if necessary. This will need to be paid at least 3 working days before the event date, to ensure your booking is confirmed. To request an invoice, please email membership@steel.org.au and include the names and email addresses of each attendee, along with the event name.

Can I register colleagues for an event on their behalf?

Yes, you may do so if you and your colleagues are all members under a Corporate membership. Please login under your member login, navigate to the event registration and enter as many registrants from your company as you like. Please make sure to include their individual email addresses for contact purposes. In order for attendees to download seminar notes, they all need to be registered users (members or guests) on the ASI website.

How do I get my certificate of attendance for my CPD points?

Once you have attended a course for which you were registered, your certificate of attendance will automatically become available for you to download. Please login, navigate to your dashboard (follow the link at the top right of every page or click https://www.steel.org.au/members/dashboard/) and your certificate of attendance will appear on your dashboard.

When will I receive my seminar notes?

Your seminar notes will be available from your dashboard about 5 days before the event. You will need to be logged in to the ASI website either as a member or registered guest. The seminar notes can be read online and wifi will be available at event venues but the notes can also be printed out if desired.

Can I cancel a booking for an event?

In order to cancel a paid booking, please contact us at membership@steel.org.au. An event will not be refunded if the cancellation is required less than 10 days before the event but it is possible to substitute an attendee at any time before the event. Please note that the substitute attendee will also need to register on the ASI website if he/she does not already have a login to the site.